Away
The direct-to-consumer brand that made premium hard-shell carry-ons mainstream
- Founded
- 2015
- Country
- United States
- Warranty
- Purchases from April 2026 are covered by "LifetimeCare": complimentary repairs and up to one replacement in years 1–5 (including travel/airline damage), then lifetime repair support; a paid Pro tier extends it. Earlier purchases carry the prior limited lifetime warranty. Cosmetic damage is excluded; all bags include a 100-day trial.
- Support
- Responsive direct-to-consumer support with free shipping on warranty claims; Away reports the large majority of bags never need a repair.
Overview
Away, founded in 2015, helped define the modern direct-to-consumer luggage category with well-built polycarbonate hard-shell suitcases at prices well below legacy premium brands. Best-in-class Hinomoto wheels, thoughtful interior organization, and a strong value story make it a default recommendation; the once-signature ejectable battery was discontinued around 2020.
Is it worth it?
Away is worth it for most travelers who want a durable, well-organized hard-shell with excellent wheels and a real warranty at a fair price. Those needing the lightest bag, strict international sizing, or in-bag charging should look closer at alternatives.
