La-Z-Boy
America's most recognized recliner brand — the household name in reclining furniture
- Founded
- 1927
- Country
- United States
- Warranty
- Limited Lifetime warranty on frame, springs, and reclining mechanism; shorter/undisclosed terms on motors and fabric. Made-to-order, typically 6–8 weeks.
- Support
- Retail/dealer and company service model with showroom support, but La-Z-Boy carries a BBB "F" rating with documented complaints of 25+ day repair waits, canceled service appointments, and undelivered replacements. Sit-before-you-buy is a real advantage; post-sale service reliability is the weak point.
Overview
La-Z-Boy, founded in 1927 in Monroe, Michigan, is the best-known recliner brand in the US, offering a power lift-chair line (Astor, Pinnacle Platinum) alongside its broad recliner and furniture catalog. It competes on brand familiarity, showroom presence, 800+ customization options, and a limited-lifetime warranty on frame/springs/mechanism — but its lift recliners draw notable reliability and service complaints despite the premium name.
Is it worth it?
La-Z-Boy is worth it for buyers who value the showroom experience — sitting in the chair before buying, 800+ leather/fabric choices, and a limited-lifetime frame warranty from a name they trust. The honest caveat is that the famous brand does not guarantee reliability: its lift recliners draw real complaints on motors and service (a BBB "F"), so manage expectations and consider the extended coverage.
La-Z-Boy reports
All reports
Best OverallLa-Z-Boy
La-Z-Boy Greyson
The La-Z-Boy Greyson is the leather recliner to buy for most people — the best balance of comfort, durability, warranty, and price in the guide. Its deep, chaise-style seat and pillow-top arms are built for genuine relaxation and suit taller and larger frames especially well, and it is backed by the category's strongest structural coverage: a limited-lifetime warranty on the frame, springs, and mechanism, with owners routinely reporting 15-to-18-plus-year lifespans. You get 900-plus leather and fabric options and a showroom to try it in. It is not the most modern-looking chair here, the power version adds real cost and motor risk, and full premium leather pushes the price up — but as the safest, most sensible recommendation, it is our Editor's Choice.
Best WarrantyLa-Z-Boy
La-Z-Boy Pinnacle Platinum
The La-Z-Boy Pinnacle Platinum is the pick for buyers who want the familiar name, the showroom experience, and the strongest frame warranty — with eyes open about the trade-offs. It offers power zero-gravity positioning with independent back and leg motion, a limited-lifetime warranty on the frame, springs, and mechanism, battery backup, and La-Z-Boy's 800-plus fabric and leather choices you can go sit in before buying. But it scores below the DME specialists here for honest reasons: at ~$2,150–$3,630 it is made-to-order with a 6–8 week wait, it is not on Amazon, and — despite the century-old brand — its lift recliners draw real reliability and service complaints, with La-Z-Boy carrying a BBB "F" rating. The name does not guarantee the chair.