La-Z-Boy
America's most recognized recliner brand: the household name in reclining furniture
- Founded
- 1927
- Country
- United States
- Warranty
- Limited Lifetime warranty on frame, springs, and reclining mechanism; shorter/undisclosed terms on motors and fabric. Made-to-order, typically 6 to 8 weeks.
- Support
- Retail/dealer and company service model with showroom support, but La-Z-Boy carries a BBB "F" rating with documented complaints of 25+ day repair waits, canceled service appointments, and undelivered replacements. Sit-before-you-buy is a real advantage; post-sale service reliability is the weak point.
Overview
La-Z-Boy, founded in 1927 in Monroe, Michigan, is the best-known recliner brand in the US, offering a power lift-chair line (Astor, Pinnacle Platinum) alongside its broad recliner and furniture catalog. It competes on brand familiarity, showroom presence, 800+ customization options, and a limited-lifetime warranty on frame/springs/mechanism, but its lift recliners draw notable reliability and service complaints despite the premium name.
Is it worth it?
La-Z-Boy is worth it for buyers who value the showroom experience: sitting in the chair before buying, 800+ leather/fabric choices, and a limited-lifetime frame warranty from a name they trust. The honest caveat is that the famous brand does not guarantee reliability: its lift recliners draw real complaints on motors and service (a BBB "F"), so manage expectations and consider the extended coverage.
La-Z-Boy reports
All reports
Best OverallLa-Z-Boy
La-Z-Boy Greyson
The La-Z-Boy Greyson is the leather recliner to buy for most people: the best balance of comfort, durability, warranty, and price in the guide. Its deep, chaise-style seat and pillow-top arms are built for genuine relaxation and suit taller and larger frames especially well, and it is backed by the category's strongest structural coverage: a limited-lifetime warranty on the frame, springs, and mechanism, with owners routinely reporting 15-to-18-plus-year lifespans. You get 900-plus leather and fabric options and a showroom to try it in. It is not the most modern-looking chair here, the power version adds real cost and motor risk, and full premium leather pushes the price up, but as the safest, most sensible recommendation, it is our Editor's Choice.
Best WarrantyLa-Z-Boy
La-Z-Boy Pinnacle Platinum
The La-Z-Boy Pinnacle Platinum is the pick for buyers who want the familiar name, the showroom experience, and the strongest frame warranty, with eyes open about the trade-offs. It offers power zero-gravity positioning with independent back and leg motion, a limited-lifetime warranty on the frame, springs, and mechanism, battery backup, and La-Z-Boy's 800-plus fabric and leather choices you can go sit in before buying. But it scores below the DME specialists here for honest reasons: at ~$2,150 to $3,630 it is made-to-order with a 6 to 8 week wait, it is not on Amazon, and (despite the century-old brand) its lift recliners draw real reliability and service complaints, with La-Z-Boy carrying a BBB "F" rating. The name does not guarantee the chair.