Real Relax
The quintessential Amazon-first budget massage chair brand — high sales volume, mixed-to-negative reputation on support quality and consistency
- Founded
- 2014
- Country
- China
- Warranty
- 3-year standard warranty across most current models.
- Support
- A real weak point based on research. BBB complaints describe defective units, slow or unhelpful support, and expensive ($350–400) return shipping. Reviewer sourcing also notes the company has little dedicated marketing/support infrastructure in the United States compared to larger US-distributed brands. That said, some customers do report positive, responsive support experiences, so outcomes appear inconsistent rather than uniformly bad.
Overview
Real Relax (Fuzhou Feiwo Trading Co.) pioneered the sub-$2,000 zero-gravity massage chair segment on Amazon, first launching the Favor-01 in January 2015 and iterating rapidly since. The brand's catalog spans genuinely different mechanisms — some models, like the Favor-06, use proper SL-track rollers, while cheaper models in the same lineup rely on fixed stationary Shiatsu heads, a meaningful quality gap within one brand that shoppers should watch for.
Is it worth it?
Real Relax is worth it as the budget entry point — the cheapest way to get a genuine zero-gravity, SL-track massage chair with body scan, and its 2026 refresh added real upgrades like biometric sensing. Two caveats matter: support is inconsistent with pricey return shipping, and the brand sells lower-quality fixed-head models alongside the good ones, so confirm the model (e.g. the Favor-06) actually has an SL-track before buying.
